Find on this page the list of the most frequently asked questions
Frequently asked questions
To find out more about the Pachir'art gallery, please visit "who are we ".
Not immediately, but we have physical galleries in the pipeline, so stay tuned. To make sure you don't miss anything, please send me your e-mail address! If you are impatient you can also participate or organize your meeting Super’Art.
Because our offer is different and offers many advantages → Learn more
It is the unique creation of an artist who does not borrow any element from a work already created.
It is a replica of an original work. A distinction must be made between : - on the one hand, reproductions in large numbers - on the other hand, les reproductions d’art art reproductions which involve a limited series as at Pachir'art.
The value of a work, like that of any collector's item, is largely linked to its rarity. At Pachir'art the limit is 30 pieces maximum. Learn more
Are you an artist? Do not hesitate to apply via this page. We consider all applications.
This is an incremental system that applies to the sales of reproductions. This benefits both customers and artists. To find out more we invite you to consult our section "Our sale concept", or contact us by email at : firstname.lastname@example.org
Pachir'art selects talented artists who have not yet found their audience and who offer their work at attractive prices. This increases the possibility of significant added value.
Pachir'art does not offer a money back guarantee, because we are certain that our customers are satisfied. Can you imagine buying art that you don't like ? Find out more about our guarantee ! Our sale concept
There is no guarantee that a work will increase in value. However, market research shows that works of art generally increase in value over time.Our 100% guarantee ensures that you recover at least the purchase price.
What is the purpose of the customer account? What are the advantages of registering (= opening a customer account)?
As a registered customer, you can shop more easily and quickly in the gallery. Your customer account gives you full control over your orders and personal data. Your details are already entered on the order page and you can register additional delivery addresses.
Have you entered the correct e-mail address and password? If you have forgotten your password, please request a new one.
Once you are logged in to the online shop on the Pachir'art website, simply click on 'My Account' in the top right-hand corner and change your name and address.
Pachir'art strives to ensure that the photographic rendering of the works exhibited on the site reflects as closely as possible the physical reality of the works. However, the constraints linked to digital technology and in particular to screens are likely to generate discrepancies with reality.
The works shown are only available in physical form. We do not sell digital files.
Each work (original or reproduction) is signed by the artist and accompanied by a certificate of authenticity.
The minimum order amount corresponds to the lowest price offered on the site. The maximum amount is only imposed by the payment limit granted to you by your bank.
When you click on a heart, the site asks you to create an account (if you do not already have one). The work you "like" is saved in your "wishlist" accessible from your account. You can then easily find these works to make your choice before ordering if you wish.
We suggest you watch this video or contact us at : email@example.com
You can pay by credit card (Mastercard, Visa, etc.), by bank transfer or via Paypal.
Pachir'art attaches great importance to security during transactions. Your data is only transmitted in encrypted form, so that third parties cannot read it. Your credit card payment is processed by a certified security partner.
Via the Paypal service it is possible to pay in 4X without fees.
Originals are by definition unique. As far as reproductions are concerned, once the maximum number of copies in the series has been sold, it is no longer possible to order.
For each order, we send you an e-mail to inform you about the progress of your order.
You can cancel your order by exercising your legal right of revocation. Simply send us an e-mail or, if the goods have already been dispatched, return them directly to us and refuse to accept them.
If you have any problems with our site, please contact us at firstname.lastname@example.org or +33 6 16 32 19 80
The way in which accounts are debited via bank cards depends on the agreements made between the bank and its customer.
Deliveries are made within 5 working days. However, our works are made according to a traditional process which guarantees their quality, but can sometimes lead to longer delivery times (maximum 20 working days).
Depending on the country of destination and the size of the work, we use carriers such as Colissimo, DHL, UPS, or carriers specialised in artistic goods.
We deliver all over the world (the delay may be longer or shorter depending on the geographical area).
Delivery costs are at the customer's expense, except for possible promotions.
Delivery costs depend on the size of the work and your location (from 7.50 euros). The site automatically calculates the delivery costs, which are indicated to you when you confirm your order.
Pachir'art systematically subscribes to the goods insurance offered by the carriers.
This happens in 3 steps: - You inform us of your request at the following address: email@example.com - You bring back or send back the work intact - We will send you your refund by cheque or bank transfer (bank details required) within a maximum of 8 working days.
Pachir'art is a serious company that keeps its commitments and wishes to preserve its brand image and reputation in order to work in the long term. Customer confidence is therefore of the utmost importance to us and you have no reason to worry (to date, no one has asked for a refund).
In this case, we will offer you a trade-in price based on the actual condition of your work.
The customer is responsible for the cost of returning the goods.
We strongly advise our customers to take out the optional insurance offered by the carriers.
In this case, you must file a claim with your insurer.
Our job is to facilitate the meeting between a buyer and a work of art. In case of hesitation, you can contact one of our specialists who will guide you in your choice.